AT THE CUSTOMS - PASSPORT CONTROL

Customs Officer: Good morning! Can I see your passport?
Mrs von Ventolin: Here you are.
Customs Officer: Are you a tourist or on business?
Mrs von Ventolin: I'm on business. I'm going back next week.
Customs Officer: Mr von Ventolin, do you have anything to declare?
Mrs von Ventolin: No, I don't have anything to declare.
Customs Officer: All right. Could you open your suitcase, please?
Mrs von Ventolin: Certainly.
Customs Officer: That's fine. Have a pleasant stay.
Mrs von Ventolin: Thank you.

AT THE CHECK-IN DESK

Flight attendant: Good afternoon! Can I have your ticket, please?
Ms Mendez: Here you are.
Flight attendant: Would you like a window or an aisle seat?
Ms Mendez: A window seat, if possible.
Flight attendant: Do you have any luggage?
Ms Mendez: Yes, a suitcase and this handbag.
Flight attendant: Here is your boarding card. Have a nice flight!
Ms Mendez: Thank you.

BUYING A TRAIN TICKET

Mr O'Dell: I'd like a ticket to New York, please.
Attendant: A one-way ticket or a return ticket?
Mr O'Dell: Return.
Attendant: First or second class?
Mr O'Dell: First, please.
Attendant: Here you are.
Mr O'Dell: How much is it?
Attendant: $ 25.
Mr O'Dell: ...and could you tell me where does the train leave form?
Attendant: form platform 9.
Mr O'Dell: ... and when exactly?
Attendant: at 12.15 pm.
Mr O'Dell: Excuse me, just one more question. When does it arrive to New York?
Attendant: at 14.35 pm.

AT A HOTEL

Guest: Hello. We have a reservation for tonight.
Receptionist: Can I have your name, please?
Guest: Maria and Luigi Rossi.
Receptionist: Right, Maria and Luigi Rossi. I'm sorry, but I can't find it. When did you book the room?
Guest: I booked it 2 weeks ago via Internet.
Receptionist: Let me check it again.... Yes, I found it. A double room for 3 nights.
Guest: Yes, that's right. The price includes breakfast as well, doesn't it?
Receptionist: Of course. The restaurant is open from 7 am to 10 am for breakfast. And here is your key, room 147.
Guest: Is it on the first floor?
Receptionist: Yes. The elevator is over there, next to the entrance.
Guest: Thank you.
Receptionist: I need your documents.
Guest: Are the passports all right?
Receptionist: Certainly.
Guest: ... and we'd like a wake-up call tomorrow morning at 7.15.

CHANGING SOMETHING

Assistant: Good morning! What can I do for you?
Man: I would like to change this sweater. The sleeves are a bit too long for me.
Assistant: I see. No problem, Sir. Do you have the receipt?
Man: Yes, here it is.
Assistant: Thank you. Would you like a smaller size, or you want to choose something else form the shop?
Man: I'd like to try on a smaller size.
Assistant: In the same colour?
Man: Yes, please.... Where is the changing room?
Assistant: Over there, next to the cash desk.
Man: I think it fits me much better. I take this.

BUYING SHOES

Miss Woodbridge: Excuse me, can you help me?
Shop assistant: Certainly. What can I do for you?
Miss Woodbridge: I'd like a pair of elegant shoes.
Shop assistant: What color would you like?
Miss Woodbridge: Black.
Shop assistant: And what size are you?
Miss Woodbridge: Five.
Shop assistant: Ok, have a look at these. Do you like them?
Miss Woodbridge: Well, I like them but I think the heels are too high for me. I walk a lot during the day and high heels are not comfortable enough for me. I prefer a pair of shoes with flat heels.
Shop assistant: What do you think of these?
Miss Woodbridge: Oh, I like them. Can I try them on?
Shop assistant: Of course.

At a restaurant Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Good evening Madam! Good evening Sir! Good evening! We would like a table for two! All right. Let me see. Just a moment, please… Oh, yes. We have a table for two next to the terrace. Is it all right for You? That's perfect! What would you like to drink? I'd like a glass of orange juice. And You, Sir? A small glass of mineral water, please. Thank You. ...and we would like the menu, please. Certainly, Sir. Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Here you are. Your drinks. What would you like to eat, Madam? I'd like some soup, but I can't decide. What do you recommend? The chicken soup is very good. I don't really fancy meat soup. Can you recommend something else? Of course! The tomato soup is very tasty. All right. I'd like the tomato soup. What would you like after the soup? I'd like a breaded chicken breast. What would you like with the chicken? Some vegetables or would you prefer potatoes? Vegetables, I'd like some green beans and some broccoli. And you, Sir? What would you like to eat first? First I'd like a shrimp coctail. Perfect choice! And after the shrimp coctail? ...and for main course I'd like a beef steak with some mashed potatoes and some vegetables. What kind of vegetables? Sweet corn and grilled tomatos. Thank you. Thank you. Joke Crabs - Waitress, do you serve crabs? - Sit down, sir - we serve anyone. Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Waitress: Mr Brookes: Mr Brookes: Waitress: Excuse me, Madam. Can I take your plates away? Oh, yes. Thank you. ..and your plates, Sir? Yes, thank you. Would you like a dessert or some coffee? I'd like a white coffee with a very little sweetener and two scoops of lemon ice-cream. No whipped cream, please. And my husband would like a cup of strong black coffee and a piece of cherry pie with vanilla ice-cream. Anything else? No, thank you. Excuse me, Miss. I'd like the bill, please. Certainly, Sir.

At the doctor's Doctor Dunford: Mr Morgan: Doctor Dunford: Mr Morgan: Doctor Dunford: Mr Morgan: Doctor Dunford: Mr Morgan: Doctor Dunford: Mr Morgan: Good morning, Mr Morgan! Good morning, Doctor Dunford! How do you feel, Mr Morgan? Not very well. What's your problem? What can I do for you? I have a terrible headahce. I'm coughing and my nose is running. Do you have a fever? No, fortunately I don't have a fever but sometimes I feel a bit dizzy. I see. Get undressed, please. I have to examine you. All right. Doctor Dunford: Mr Morgan: Doctor Dunford: Mr Morgan: Doctor Dunford: Well, I don't see anything serious, but I think you should stay at home for a few days. You shouldn't go to work. You should drink a lot of hot tea, but you shouldn't drink any cold drinks. If you feel worse, come back. Thank you. Do I have to take any medicine? Yes, you have to take these pills three times a day always before your meals. All right.Thank you very much. Bye! Bye!

At the dentist's
Doctor Douglas: Miss King: Doctor Douglas: Miss King: Doctor Douglas: Miss King: Doctor Douglas: Miss King: Doctor Douglas: Miss King:	Good morning, Miss King! Good morning, Doctor Douglas! What can I do for You? I have a terrible toothache. OK. Let me see! Open your mouth, please. All right. Excuse me, I am so frightened. I'm afraid of dentists. You don't have to be afraid, Miss King! Open your mouth, please. Don't joke! It's not a joke! I hate pain. If you can't stand pain then I have to give you an injection. No way! You know what? I don't feel any pain any more in any of my teeth!

Doctor Douglas: Miss King:

Ok. It's not my business. But you have to decide now what you want to do because I have no time to lose! All right. I'm so sorry.

Is there a post office near here?

Man: Excuse me!
Woman: Yes?
Man: Can you help me? Is there a post office near here?
Woman: Yes.
Man: Is it far?
Woman: No, it isn't far. Go straight ahead to the corner. Don't go across the street but turn left and go straight ahead again. The post office is about 50 metres from the corner.
Man: Thank you very much!
Woman: That's all right.